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Moduplay Warranty

We want you to have full assurance that you will be covered in the event of something going wrong. Moduplay have been in the business of manufacturing play equipment since 1989 and we want you to feel safe when dealing with us.

Our whole team has a vested interest in making sure you have a great outcome with your new or existing play space so we cover you with our unique Warranty System every step of the way.

This does not limit any right or remedy you may be entitled to under law.

Moduplay guarantees its products against material defects in manufacture or workmanship for extended periods of time as set out below, starting from the date of invoice for the relevant product.

THE ‘FINE PRINT’

Moduplay will at its option repair or replace equipment or parts containing material defects in manufacture or workmanship, within the time frames below, at its cost, unless the defects are due to lack of proper maintenance of the equipment or parts (in accordance with a Maintenance Management System as per AS/NZS 4685-2021), other negligence on your part, damage by third parties including vandalism and abuse, accidental damage, incorrect installation by you or your other contractors or by reason of normal wear and tear. 

Guaranteed for 20 years against structural failure due to faulty material or manufacturing defects. Note exclusions relating to marine environments and close to water locations. 

Guaranteed for 10 years against structural failure due to faulty material or manufacturing defects. Timber components not warranted against normal splitting and surface checking. Excludes natural degradation of sapwood that does not result in structural risks. 

Guaranteed for 10 years against structural failure due to faulty material or manufacturing defects. Note exclusions relating to marine environments and close to water locations. 

Guaranteed for 10 years against structural failure due to faulty material or manufacturing defects. Not warranted against normal splitting and surface checking. 

Guaranteed for 10 years against structural failure due to faulty material or manufacturing defects. Not warranted against fading or non-structural effects of UV and temperature extremes. 

Guaranteed for 10 years against failure in mechanical and structural integrity aspects including rope end terminations, rope cross connections and foundation hardware. Note exclusions for normal wear and tear, especially near sand. 

Guaranteed for 5 years against structural failure due to faulty material or manufacturing defects. 

Guaranteed for 2 years against structural failure due to faulty material or manufacturing defects. 

Guaranteed for 2 years against structural failure due to faulty material or manufacturing defects. 

Guaranteed for 12 months against structural failure due to faulty material or manufacturing defects. Please note the requirement to increase inspection and maintenance of high usage items and environments.


Guaranteed for 12 months against failures caused by method or quality of installation. 

Guaranteed for 3 years against failure. Excludes any underlying factor which may be present (e.g. sub-surface clay floaters, collapsed drains and tree roots) or factors outside our control including extreme weather events. 

Guaranteed for 3 years against product failure. It is reasonable to expect that the rubber base layer used in soft-fall applications will compress slightly with continual use over time. Therefore, the rated critical fall height performance for the products using this material may reduce slightly over time in proportion to the degree of material compression of the soft-fall layer caused by continued use and repeated impacts. 

Guaranteed for 3 years against structural failure due to faulty material or manufacturing defects. Please note the longevity of joints between newly installed rubber and other materials with different chemical properties and thermal expansion rates, such as concrete, asphalt, timber, synthetic grass and even pre-existing rubber, cannot be guaranteed. 

Guaranteed for 12 months against failures caused by method or quality of installation. 


Warranty Coverage
This warranty applies to the first purchaser from the date of despatch or installation (if in scope). Coverage applies to the respective materials and product groups as specified, with the exclusions as listed below. Our liability under this warranty is for the supply of repair or replacement parts and materials at our discretion. 


This warranty does not affect normal consumer rights required by law.

Any costs incurred by you in substituting the defective equipment or parts (including investigation and location of the defective product and costs of any kind incurred in carrying out the substitution) are to be borne by you.

Moduplay’s warranty only applies to work completed by its employees or contractors.

In the first instance, it helps if you can give us a quick call to discuss what has happened and we can decide together on the best way to approach it.

The legal fine print says:

  • You may make a warranty claim by giving notice to us in writing at the contact details specified below within the period specified for the relevant good or service stated above.
  • The notice must identify the warranty under which you are claiming and set out the facts that you consider have led to a breach of the warranty.
  • You must bear the costs of making the claim.

But all of that sounds very legal and inflexible. We’re not that. We want a solution for you and if we can find one we will!

If you have any problems with our products that you feel uncomfortable about give us a quick call or a short email explaining the problem and we will work with you to resolve it the best we can.

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