Moduplay Warranty
We want you to have full assurance that you will be covered in the event of something going wrong. Moduplay have been in the business of manufacturing play equipment since 1989 and we want you to feel safe when dealing with us.
Our whole team has a vested interest in making sure you have a great outcome with your new or existing play space so we cover you with our unique Warranty System every step of the way.
This does not limit any right or remedy you may be entitled to under law.
Moduplay guarantees its products against material defects in manufacture or workmanship for extended periods of time as set out below, starting from the date of invoice for the relevant product.
THE ‘FINE PRINT’
Moduplay will at its option repair or replace equipment or parts containing material defects in manufacture or workmanship, within the time frames below, at its cost, unless the defects are due to lack of proper maintenance of the equipment or parts (in accordance with a Maintenance Management System as per AS/NZS 4685-2021), other negligence on your part, damage by third parties including vandalism and abuse, accidental damage, incorrect installation by you or your other contractors or by reason of normal wear and tear.
PRODUCT
Metal Upright Posts and Platforms
Steel and Aluminium structural members anchored to substrate, including platform units, to which elements are attached to form an assembly.
Guaranteed for 20 years against structural failure due to faulty material or manufacturing defects. Note exclusions relating to marine environments and close to water locations.
Timber Upright Posts and Platforms
Timber structural members anchored to substrate, including platform units, to which elements are attached to form an assembly.
Guaranteed for 10 years against structural failure due to faulty material or manufacturing defects. Timber components not warranted against normal splitting and surface checking. Excludes natural degradation of sapwood that does not result in structural risks.
Static Metal Play Components
Steel and Aluminium elements that form part of an assembly and not structural in nature.
Guaranteed for 10 years against structural failure due to faulty material or manufacturing defects. Note exclusions relating to marine environments and close to water locations.
Static Timber Play Components
Timber elements that form part of an assembly and not structural in nature.
Guaranteed for 10 years against structural failure due to faulty material or manufacturing defects. Not warranted against normal splitting and surface checking.
Polyethylene Components
Low Density Poly-Ethylene (LDPE) rotomoulded components and High Density Poly-Ethylene (HDPE) sheet and panel components.
Guaranteed for 10 years against structural failure due to faulty material or manufacturing defects. Not warranted against fading or non-structural effects of UV and temperature extremes.
Rope Components
Rope elements including steel reinforced nylon and large diameter polypropylene rope.
Guaranteed for 10 years against failure in mechanical and structural integrity aspects including rope end terminations, rope cross connections and foundation hardware. Note exclusions for normal wear and tear, especially near sand.
Rubber Membrane
Rubber sheets and panels, usually reinforced by a textile layer, used as play surfaces and inserts in assemblies.
Guaranteed for 5 years against structural failure due to faulty material or manufacturing defects.
Spring for Rockers
Primary spring components used in Spring Play items.
Guaranteed for 2 years against structural failure due to faulty material or manufacturing defects.
Moving Parts and Electronics
Items that are dynamic in nature such as trolleys, handles, swinging and spinning elements. Items that are electronic.
Guaranteed for 2 years against structural failure due to faulty material or manufacturing defects.
Wear Parts
Parts that are designed to wear through normal use including bearings, sleeves and other engineering elements.
Guaranteed for 12 months against structural failure due to faulty material or manufacturing defects. Please note the requirement to increase inspection and maintenance of high usage items and environments.
SERVICES
Installation Services
Foundation construction, assembly, fit-off and commissioning including maintenance services.
Guaranteed for 12 months against failures caused by method or quality of installation.
Soft-fall Base Layer
Compacted or stabilised base layer on which softfall surfacing is laid.
Guaranteed for 3 years against failure. Excludes any underlying factor which may be present (e.g. sub-surface clay floaters, collapsed drains and tree roots) or factors outside our control including extreme weather events.
Soft-fall Cushion Layer
Impact absorbing rubber cushion layer, installed prior to the top wear layer where specified.
Guaranteed for 3 years against product failure. It is reasonable to expect that the rubber base layer used in soft-fall applications will compress slightly with continual use over time. Therefore, the rated critical fall height performance for the products using this material may reduce slightly over time in proportion to the degree of material compression of the soft-fall layer caused by continued use and repeated impacts.
Soft-fall Wear Layer
Soft-fall wear layer, being the top layer of a safety surfacing system, including rubber crumb and synthetic turf.
Guaranteed for 3 years against structural failure due to faulty material or manufacturing defects. Please note the longevity of joints between newly installed rubber and other materials with different chemical properties and thermal expansion rates, such as concrete, asphalt, timber, synthetic grass and even pre-existing rubber, cannot be guaranteed.
Soft-fall Installation Services
Guaranteed for 12 months against failures caused by method or quality of installation.
EXCLUSIONS AND DISCLAIMERS
Warranty Coverage
This warranty applies to the first purchaser from the date of despatch or installation (if in scope). Coverage applies to the respective materials and product groups as specified, with the exclusions as listed below. Our liability under this warranty is for the supply of repair or replacement parts and materials at our discretion.
General Inclusions
We will cover the cost of installation of parts replaced or repaired under warranty (other than wear parts) for 2 years. Beyond 2 years, the onsite labour component of replacement or repairs is the responsibility of the client. We will cover the cost of freight for repair or replacement parts. In the case of repair works, the client is responsible for suitably preparing the goods for return freight.
General Exclusions
Our warranty excludes coverage for aesthetic or cosmetic issues such as surface corrosion and discolouration or fading, deliberate acts of vandalism or misuse, and normal wear and tear. Warranty will be voided if modifications or repairs are carried out without our consent. Products impacted by extended or improper storage prior to installation are not covered by this warranty.
Warranty Validation
Product must be installed according to the manufacturer’s instructions and best practise trade methodology. To maintain the validity of the warranty, proper maintenance and inspection records are required. The warranty will be voided if protective coatings are not adequately maintained.
Sand Environments
Products installed in or near sandy (or similarly harsh and abrasive) environments will be subject to advanced signs of wear and tear. This will be especially evident on rope products and effect the protective coatings on other materials. This effect is most evident where the environment includes water. This warranty does not cover wear and tear, including the effects of such environments.
Warranty Coverage
This warranty applies to the first purchaser from the date of despatch or installation (if in scope). Coverage applies to the respective materials and product groups as specified, with the exclusions as listed below. Our liability under this warranty is for the supply of repair or replacement parts and materials at our discretion.
Water Environments
Installations in or near saltwater, chlorinated water, extreme humidity or surface dampness may be subject to advanced impacts of corrosion or rot. Products should be selected based on the environment to minimise the effect of this. Our marine upgrade packages must be applied to products for warranty to be valid in these situations. Protective coatings must also be maintained.
Timber Materials
It is recognised that timber is a natural product and will usually exhibit changes over time. This requires a commitment to regular inspection and maintenance to ensure warranty applies. Timber surfaces should be recoated periodically depending on UV exposure and usage levels. We recommend a program of annual recoating to maximise material longevity and validate warranty.
note
This warranty does not affect normal consumer rights required by law.
Any costs incurred by you in substituting the defective equipment or parts (including investigation and location of the defective product and costs of any kind incurred in carrying out the substitution) are to be borne by you.
Moduplay’s warranty only applies to work completed by its employees or contractors.
How to make a warranty claim
In the first instance, it helps if you can give us a quick call to discuss what has happened and we can decide together on the best way to approach it.
The legal fine print says:
- You may make a warranty claim by giving notice to us in writing at the contact details specified below within the period specified for the relevant good or service stated above.
- The notice must identify the warranty under which you are claiming and set out the facts that you consider have led to a breach of the warranty.
- You must bear the costs of making the claim.
But all of that sounds very legal and inflexible. We’re not that. We want a solution for you and if we can find one we will!
If you have any problems with our products that you feel uncomfortable about give us a quick call or a short email explaining the problem and we will work with you to resolve it the best we can.